{"id":86,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2024-05-24T11:38:40","modified_gmt":"2024-05-24T10:38:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/poppersking.nl\/pt\/poppers-informatie\/faq\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<p class=\"lead\">Hier vind je antwoord op de meest gestelde vragen. Staat je vraag er niet tussen? Neem contact op met onze klantenservice! <\/p>\n\n<h2>Expedi\u00e7\u00e3o<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-847488441\" class=\"accordion-item\">\n\t\t<a id=\"accordion-847488441-label\" class=\"accordion-title plain\" href=\"#accordion-item-wanneer-wordt-mijn-bestelling-opgestuurd?\" aria-expanded=\"false\" aria-controls=\"accordion-847488441-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quando \u00e9 que a minha encomenda ser\u00e1 enviada?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-847488441-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-847488441-label\" >\n\t\t\t\n\n<p>A sua encomenda \u00e9 normalmente enviada no prazo de 1 a 2 dias \u00fateis ap\u00f3s a rece\u00e7\u00e3o do pagamento, salvo indica\u00e7\u00e3o em contr\u00e1rio na p\u00e1gina do produto ou no checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-676795581\" class=\"accordion-item\">\n\t\t<a id=\"accordion-676795581-label\" class=\"accordion-title plain\" href=\"#accordion-item-levering-van-producten\" aria-expanded=\"false\" aria-controls=\"accordion-676795581-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Entrega de produtos<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-676795581-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-676795581-label\" >\n\t\t\t\n\n<p>Normalmente, pode esperar a sua encomenda no prazo de 2 a 5 dias \u00fateis ap\u00f3s o envio.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2343109414\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2343109414-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-zelf-de-bezorgdatum-kiezen?\" aria-expanded=\"false\" aria-controls=\"accordion-2343109414-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso escolher eu pr\u00f3prio a data de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2343109414-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2343109414-label\" >\n\t\t\t\n\n<p>Atualmente, n\u00e3o oferecemos a op\u00e7\u00e3o de escolher a sua pr\u00f3pria data de entrega.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3681474347\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3681474347-label\" class=\"accordion-title plain\" href=\"#accordion-item-wat-zijn-de-verzendkosten?\" aria-expanded=\"false\" aria-controls=\"accordion-3681474347-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os custos de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3681474347-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3681474347-label\" >\n\t\t\t\n\n<p>Cobramos taxas diferentes para o envio de encomendas.<\/p>\n<p><b>PostNL Dom\u00e9stico<\/b><br \/>0-23kg - 6,95 <\/p>\n<p>Para a B\u00e9lgica: <br \/><strong>PostNL Internacional <br \/><\/strong>0-23kg<strong> -<\/strong> \u20ac9,99<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-553848646\" class=\"accordion-item\">\n\t\t<a id=\"accordion-553848646-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-mijn-bestelling-afhalen-bij-een-winkel-of-in-het-magazijn?\" aria-expanded=\"false\" aria-controls=\"accordion-553848646-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso levantar a minha encomenda numa loja ou num armaz\u00e9m?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-553848646-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-553848646-label\" >\n\t\t\t\n\n<p>N\u00e3o dispomos de um local de visita. Todas as encomendas s\u00e3o enviadas diretamente para o endere\u00e7o de entrega fornecido. Tamb\u00e9m \u00e9 poss\u00edvel enviar a encomenda para um ponto de servi\u00e7o, consoante o fornecedor de servi\u00e7os de transporte escolhido.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3444534600\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3444534600-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-mijn-bestelling-op-een-afhaalpunt-bezorgd-worden?\" aria-expanded=\"false\" aria-controls=\"accordion-3444534600-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>A minha encomenda pode ser entregue num ponto de recolha?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3444534600-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3444534600-label\" >\n\t\t\t\n\n<p>Sim, oferecemos a op\u00e7\u00e3o de ter a sua encomenda entregue num ponto de recolha. Pode escolher o seu ponto de recolha preferido durante o checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n<h3 class=\"accordion_title\">Encomendas<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1108111920\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1108111920-label\" class=\"accordion-title plain\" href=\"#accordion-item-kan-ik-mijn-bestelling-wijzigen-wanneer-deze-al-geplaatst-is?\" aria-expanded=\"false\" aria-controls=\"accordion-1108111920-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso alterar a minha encomenda depois de esta j\u00e1 ter sido efectuada?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1108111920-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1108111920-label\" >\n\t\t\t\n\n<p>Infelizmente, n\u00e3o podemos efetuar altera\u00e7\u00f5es a uma encomenda depois de esta ter sido efectuada. Pode efetuar uma nova encomenda para o artigo pretendido. Se a encomenda ainda n\u00e3o tiver sido embalada, fundiremos as encomendas.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2315879776\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2315879776-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-kan-ik-het-afleveradres-van-mijn-bestelling-wijzigen?\" aria-expanded=\"false\" aria-controls=\"accordion-2315879776-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como posso alterar o endere\u00e7o de entrega da minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2315879776-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2315879776-label\" >\n\t\t\t\n\n<p>Contacte a nossa equipa de apoio ao cliente o mais rapidamente poss\u00edvel para alterar o endere\u00e7o de entrega da sua encomenda antes de esta ser expedida.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3277788181\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3277788181-label\" class=\"accordion-title plain\" href=\"#accordion-item-wat-moet-ik-doen-als-ik-geen-bestelbevestiging-krijg?\" aria-expanded=\"false\" aria-controls=\"accordion-3277788181-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se n\u00e3o receber uma confirma\u00e7\u00e3o de encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3277788181-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3277788181-label\" >\n\t\t\t\n\n<p>Verifique primeiro a sua pasta de spam ou de correio n\u00e3o solicitado. Se n\u00e3o encontrar a confirma\u00e7\u00e3o da encomenda nessa pasta, contacte a nossa equipa de apoio ao cliente para obter assist\u00eancia.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1266546727\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1266546727-label\" class=\"accordion-title plain\" href=\"#accordion-item-wanneer-zijn-verzendkosten-gratis?\" aria-expanded=\"false\" aria-controls=\"accordion-1266546727-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quando \u00e9 que os custos de envio s\u00e3o gratuitos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1266546727-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1266546727-label\" >\n\t\t\t\n\n<p>Os custos de envio s\u00e3o gratuitos para encomendas superiores a um determinado montante, conforme indicado no nosso s\u00edtio Web ou durante per\u00edodos promocionais especiais.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1213480435\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1213480435-label\" class=\"accordion-title plain\" href=\"#accordion-item-krijg-ik-een-track-&#038;-trace-code?\" aria-expanded=\"false\" aria-controls=\"accordion-1213480435-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Receberei um c\u00f3digo Track &amp; Trace?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1213480435-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1213480435-label\" >\n\t\t\t\n\n<p>Sim, assim que a sua encomenda for expedida, receber\u00e1 um e-mail com um n\u00famero de seguimento que lhe permitir\u00e1 acompanhar a evolu\u00e7\u00e3o do seu envio.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1501802012\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1501802012-label\" class=\"accordion-title plain\" href=\"#accordion-item-hoe-kan-ik-mijn-bestelling-annuleren?\" aria-expanded=\"false\" aria-controls=\"accordion-1501802012-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como posso cancelar a minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1501802012-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1501802012-label\" >\n\t\t\t\n\n<p>Contacte a nossa equipa de apoio ao cliente o mais rapidamente poss\u00edvel para cancelar a sua encomenda antes de esta ser enviada.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1826776937\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1826776937-label\" class=\"accordion-title plain\" href=\"#accordion-item-er-mist-een-artikel-in-mijn-bestelling,-wat-nu?\" aria-expanded=\"false\" aria-controls=\"accordion-1826776937-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Falta um artigo na minha encomenda, e agora?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1826776937-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1826776937-label\" >\n\t\t\t\n\n<p>Por favor, contacte o nosso servi\u00e7o de apoio ao cliente e mencione o artigo em falta. Resolveremos o problema o mais rapidamente poss\u00edvel.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3914438423\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3914438423-label\" class=\"accordion-title plain\" href=\"#accordion-item-mijn-betaling-is-mislukt\" aria-expanded=\"false\" aria-controls=\"accordion-3914438423-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O meu pagamento falhou<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3914438423-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3914438423-label\" >\n\t\t\t\n\n<p>Verifique as suas informa\u00e7\u00f5es de pagamento e tente novamente. Se o problema persistir, contacte o seu banco ou a nossa equipa de apoio ao cliente para obter assist\u00eancia.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2222951927\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2222951927-label\" class=\"accordion-title plain\" href=\"#accordion-item-zijn-alle-prijzen-inclusief-btw?\" aria-expanded=\"false\" aria-controls=\"accordion-2222951927-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Todos os pre\u00e7os incluem IVA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2222951927-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2222951927-label\" >\n\t\t\t\n\n<p>Sim, todos os pre\u00e7os no nosso s\u00edtio Web incluem IVA, salvo indica\u00e7\u00e3o em contr\u00e1rio.\n<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":52,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/pages\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":0,"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/pages\/86\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/pages\/52"}],"wp:attachment":[{"href":"https:\/\/poppersking.nl\/pt\/wp-json\/wp\/v2\/media?parent=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}